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Shipping & Returns

SHIPPING POLICY

  • All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays).

  • Please allow 3-5 business days (not including weekends or holidays) for items to ship, after your payment has been processed. This is excluding preorder items. ​

  • Your tracking number will be emailed to you once your order is shipped. USA delivery is within  3-5 business days after the order ships. For international orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Please note that longer delays may apply if you did not enter your full and complete shipping address. 

  • In the event that you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.

  • If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. 

  • Please include your full name and order number for faster service. 

  • PLEASE BE SURE TO REVIEW YOUR SHIPPING ADDRESS AND EMAIL ONCE ENTERED DURING THE CHECKOUT. IF YOU ENTER THE INCORRECT INFORMATION, THE BUYER IS RESPONSIBLE TO PAY ANOTHER SHIPPING FEE TO HAVE ITEM(S) SHIPPED.

  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.

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  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.

  • You are most welcome to add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, please contact us via email immediately after your order is placed with your order number. This will need to be prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.

  • If you have any questions, please contact Oliviabymonet@gmail.com

RETURN & EXCHANGE POLICY

  • Olivia Monet Collection does not offer refunds. 

  • Exchanges are offered for eligible items. Please contact us via email for any questions regarding exchanges.

  • In the event an exchange needs to be placed, the buyer will be responsible for shipping.

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  • There are no cancellations on already placed orders.

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  • All SALE items are final. 

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  • Olivia Monet Collection will not be able to answer emails about availability and restocks.

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  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  

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  • Personal discount codes can only be used one time. 

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  • Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at oliviabymonet@gmail.com

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  • PLEASE SUBSCRIBE TO THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.

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